Video Troubleshooting

Our videos support Windows Media Player, RealPlayer, and QuickTimePlayer. To
play our video, site visitors will need to install the plug-in associated with the file
and player they have chosen. Make sure that your web browers plug-ins for
streaming media are up to date. Plug-in's allow the user's web browser (such as
Internet Explorer or Firefox) to play multimedia files on a web page.

If the file you have selected will not play, try updating to the latest version of the
media player. You can download versions of supported media players at these web

Windows Media Player:

If you have followed the steps above but are still unable to access the selected
video file. Our videos can be accessed on